HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders & shipping

How will my orders be shipped/What are my shipping options/How do I track my order?

We aim to deliver your products safely and promptly. Our shipping policy is below:

  • Shipping Fees: We provide complimentary shipping within USA for orders over $199.
  • Processing time: Orders are processed within 1-3 business days. You will receive a confirmation email once your order has been shipped.
  • Delivery Time: Delivery times vary depending on your location and selected shipping method. Estimated delivery dates will be provided at checkout.
  • International Shipping: We offer worldwide shipping. Additional customs, duties, or taxes (if applicable) are the responsibility of the customer.
  • Tracking: Once your order ships, a tracking number will be emailed to you for easy monitoring of your package.
  • Lost or Delayed Packages: Please note that once an order has been handed over to the carrier, shipping delays are outside our control. For any issues, kindly contact the carrier directly.
Do you provide international shipping?

Yes! We provide international shipping for all our products.

What is your return policy for orders?
  • Items must be returned within 7 calendar days from the shipment delivery date.
  • Only unused, unwashed, and unworn articles with original tags and packaging are eligible.
  • Customers are responsible for return shipping. A $12 prepaid label is available on request.
  • Items marked as final sale, custom-made, or clearance are non-returnable.
How do I return my order?
  • Customers must initiate a return request via online portal with order number, reason for return, and
    supporting photos (if applicable).
  • Please see our return policy for more details.
How are refunds processed/How many days does it take to process refunds?
  • Upon receipt and a successful inspection of the returned item, a refund will be issued to the original payment method within 10 business days, less the original shipping costs.



Can I change my order after making a payment?

Please note that orders cannot be canceled once placed.

How can I track my order?
  • As soon as your order is shipped we will send you a track & trace code by email. This way you can track your order.
  • Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to isha.ishana.couture@gmail.com and we will contact the shipping company.
Which methods are used to ensure secure payments?

Payments are made via a recognized secure gateway in compliance with industry security standards. We do not store your payment details.

What are my payment options?

We offer variety of secure and convenient payment methods to make your shopping experience seamless:

  • Credit and Debit Cards: We accept all major cards, including VISA, Mastercard, Discover, JCB, UnionPay, Shop Pay and American Express.
  • PayPal: Checkout safely through your PayPal account.
  • Venmo: Pay effortlessly with Venmo at checkout.
  • Shop-Pay: We accept Shop Pay for seamless, hassle-free payments.

All prices are displayed in USD. Currency conversions may apply for international customers.

What if I can't find the answer to my question?

Don't worry, email us your questions at ishaishanacouture@gmail.com and one our client care representatives will reach out to you.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.